Drop-In Center Office Assistant

Website Hope Rescue Mission

Helping People. Restoring Hope. Transforming Lives.

HRM Drop-In Center Office Assistant

HRM Drop-In Center Office Assistant will provide support for Hope Rescue Mission front office and Drop-In Center. They are responsible for basic office support, including reception, maintaining office inventory and related duties, handling mail, intake process, and utilizing the HMIS database. 

Duties and Responsibilities

  • Welcoming visitors in a warm and friendly manner and notifying the staff of their arrival
  • Answering the main phone line and directing calls as necessary
  • Maintaining the reception area and preparing conference rooms for guests
  • Visitor Preparation: logging guest’s names in building security, etc..
  • Receive deliveries and notify appropriate personnel when packages/mail arrive
  • Assist Drop-in Center with an inventory of supplies and restock as needed 
  • Prepares, processes, delivers, and picks up the mail.
  • Oversees and maintains the physical office space.
  • Performs general clerical tasks as needed.
  • Database management (e.g. updating new contact information, walk-in to do MAP assessments, existing clients, or any support needed to keep the database up to date. 
  • Provides as-needed assistance with various events and meetings for Drop-in center staff.
  • Maintains relationships with building management, placing and overseeing office work orders as needed.
  • Sort and distribute emails and phone messages in a timely manner
  • Understanding of Substance Use, Mental Health issues, and de-escalation 

Requirements and skills

  • Working knowledge of office equipment, office space, and building policies
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Able to problem-solve under pressure
  • Excellent written and verbal communication skills
  • Proficiency in google docs, Microsoft, and other computer skills needed to do daily duties. 

Mission Values:

  • LOVE is our building block – We love lavishly as we have been loved by choosing to do what best benefits others. Let Love Live!
  • HOPE is our atmosphere – We choose to restore hope to those without, and to live hope for those around us! Let Hope Live! 
  • COMMUNICATION is our connection- Listen effectively and speak thoughtfully. Share information, ask questions, and seek to understand. Let Ideas Live! 
  • ETHICS define our actions – To be and do the right thing, with the right motive at the right time. Let Righteousness Live!

ACCOUNTABILITY is our safeguard – We know our responsibilities, and we live up to our commitments. Let Integrity Live!

Interested applicants must submit a completed APPLICATION and updated resume to April Seat at outreach@hopemontana.org.

To apply for this job please visit hopemontana.org.

Drop-in Hours:

10:00am – 3:00pm, Monday – Friday

Mailing address:

P.O. Box 306
Missoula, MT 59806


2811 Latimer Street, Suite 223
Missoula, Montana 59808

Office: (406) 542-5240

Thrift Boutique:  (406) 728-5538

The Women’s Center:  (406) 552-5016

We wish everyone a happy Labor Day Weekend! The office and Thrift store will be closed on Labor Day, Sept. 4.
Our 24 hour Drop-In Center will remain open.