Drop-In Center Office Assistant

HRM Drop-In Center Office Assistant

HRM Drop-In Center Office Assistant will provide support for Hope Rescue Mission front office and Drop-In Center. They are responsible for basic office support, including reception, maintaining office inventory and related duties, handling mail, intake process, and utilizing the HMIS database. 

Duties and Responsibilities

• Welcoming visitors in a warm and friendly manner and notifying the staff of their arrival
• Answering the main phone line and directing calls as necessary
• Maintaining the reception area and preparing conference rooms for guests
• Visitor Preparation: logging guest’s names in building security, etc..
• Receive deliveries and notify appropriate personnel when packages/mail arrive
• Assist Drop-in Center with an inventory of supplies and restock as needed 
• Prepares, processes, delivers, and picks up the mail.
• Oversees and maintains the physical office space.
• Performs general clerical tasks as needed.
• Database management (e.g. updating new contact information, walk-in to do MAP assessments, existing clients, or any support needed to keep the database up to date. 
• Provides as-needed assistance with various events and meetings for Drop-in center staff.
• Maintains relationships with building management, placing and overseeing office work orders as needed.
• Sort and distribute emails and phone messages in a timely manner
• Understanding of Substance Use, Mental Health issues, and de-escalation 

Requirements and skills

• Working knowledge of office equipment, office space, and building policies
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Able to problem-solve under pressure
• Excellent written and verbal communication skills
• Proficiency in google docs, Microsoft, and other computer skills needed to do daily duties. 

Mission Values:

• LOVE is our building block – We love lavishly as we have been loved by choosing to do what best benefits others. Let Love Live!

• HOPE is our atmosphere – We choose to restore hope to those without, and to live hope for those around us! Let Hope Live! 

• COMMUNICATION is our connection- Listen effectively and speak thoughtfully. Share information, ask questions, and seek to understand. Let Ideas Live! 

• ETHICS define our actions – To be and do the right thing, with the right motive at the right time. Let Righteousness Live!

ACCOUNTABILITY is our safeguard – We know our responsibilities, and we live up to our commitments. Let Integrity Live!

Interested applicants must submit a completed APPLICATION and updated resume to April Seat at outreach@hopemontana.org.