TSOS Support Specialist – Swing Shift

Full Time

1975 W Broadway

May 7, 2026

Overview

Position Summary: The Temporary Safe Outdoor Shelter Support Specialist role collaborates with participants to engage in the program and facilitate their progress toward obtaining housing. This position involves working closely with the TSOS Lead Support Specialist to develop individualized support plans, track participant progress, connect participants to appropriate resources while avoiding duplication of community case management, and provide instruction on independent living skills as needed. This position requires an understanding of partnerships with City, County, and State agencies and supporting overall program operations under the guidance of the Director of Outreach. They must be team players capable of assisting the Director of Outreach and other Support Specialist Staff with duties as required. They must handle sensitive issues professionally and adhere to Hope Rescue Mission’s values and mission statement.

Responsibilities & Job Duties

To be Christlike to those we serve and have a strong relationship and faith journey.
Assist participants with individualized participant support plans to help structure their stay during and after TSOS, focusing on daily stability, routines, and connections to community providers; complete monthly reviews and document progress
Conduct interviews with prospective participants alongside the TSOS Lead Support Specialist to ensure alignment with the User Agreement.
Stay informed about Missoula-based programs and related community services to assist participants better.
Enter timely and accurate information in the Homeless Management Information System (HMIS) and internal communication logs in accordance with Missoula Coordinate Entry System and Hope Rescue Mission reporting requirements.
Encourage and support participants in seeking housing, recovery, and stability by connecting them with appropriate case managers and providers, being mindful of not duplicating services.
Assist participants in creating and strengthening support networks, encouraging engagement in community events and services offered on-site and in the community.
Maintain strong relationships with service providers, volunteers, staff, and community stakeholders.
Collaborate with the Lead Support Specialist and Director to ensure participant support activities complement, rather than duplicate, external case management and community activities and services.
Offer individualized education, guidance, and referrals tailored to each participant's unique situation, stage of change, and housing stability goals, including financial literacy, household management, and employment readiness.
Conduct daily site walk-throughs and regular safety checks to ensure compliance with operational standards.
Maintain a clean, safe, and secure site, ensuring an effective environment for staff, participants, volunteers, and visitors.
Support safe and humane treatment of participant pets and service animals by ensuring compliance with site rules (leash, cleanup, vaccination) and promptly addressing concerns or violations.”
Review and document participant time away requests in alignment with the User Agreement, and communicate approvals/denials to other staff during shift handoffs.
Address participant behaviors that impact neighbors or community standing (e.g., trespassing, littering) and document concerns for Lead or Director of Outreach follow-up.
Apply progressive engagement steps consistently when participants struggle to meet expectations, and escalate to Lead or Director of Outreach when needed.

Swing Shift (Monday - Friday, 3 pm - 11 pm):

Maintain a caseload as assigned.
Support participant accountability with chores, chore charts, and follow-up on missed tasks.
Facilitate evening activities (snacks, group events, movie nights).
Conduct hourly site walk-throughs, address site issues, and complete small maintenance (joint pallet checks, laundry, restocking), creating a supply inventory and communicating with the Lead.
Ensure effective shift handoff by documenting participant updates and site needs.
Relay changes in participant status (e.g., new medications, referrals, disciplinary actions) to the next shift.
Complete daily shift checklist.

Qualifications

Demonstrated ability to maintain long-term, stable recovery, with a minimum of two years in recovery (if applicable).
Ability to follow program protocols and defer to Lead and Director for oversight of compliance, reporting, and case coordination.
Experience in community outreach, fostering two-way referral relationships with partner organizations.
Some experience in community outreach, with a willingness to build and maintain referral relationships with partner organizations.
Strong interpersonal and communication skills, with the ability to assist in resolving staff and participant concerns under supervision.
Certified Behavioral Health Peer Support Specialist (BHPSS) preferred but not required (see additional requirements below).
Basic proficiency in computer applications and documentation, including daily activity logs, emails, and progress notes.
Familiarity with case documentation practices; prior experience with DAP (Data, Assessment, Plan) notes is a plus but not required.
Good organizational skills and a willingness to learn prioritization strategies in a fast-paced environment.
Demonstrated commitment to professionalism, ethical responsibility, and adherence to program policies and procedures.

Expectations:

Adhere to agency policies and procedures while maintaining professional boundaries.
Ensure HRM and HMIS reporting is accurate and completed promptly.
Manage conflict and confrontation in a professional and constructive manner.
Exhibit exceptional communication and organizational skills.
Maintain a positive, respectful, and team-oriented attitude.
Demonstrate flexibility and efficient time management skills, prioritizing workload effectively.
Consistently report to work on time, prepared to perform all required duties.
Prioritize the needs of the organization and participants, ensuring a participant-centered approach.
Exhibit compassion and communication skills necessary to build trust and rapport with all participants.

Experience & Education

CBHPSS Requirement (if applicable)

Ability to attain state certification through the Montana Peer Network after completing the probationary period with HRM.
Demonstrated ability to maintain long-term, stable recovery (minimum of two years in recovery required).
Completion of 40 hours of initial training and 20 CEUs annually.
Participation in clinical supervision (one hour required for every 20 hours worked).

Additional Info

Benefits included paid vacation and sick. Positions starts as $22/hour

Mission Values

Gospel-Centered: We believe in Jesus Christ and His path of life transformation. Matthew 28:18-20
Participant Focused: We believe in relational commitment and radical hospitality to the poor, the addicted, and the unhoused. Our fuel is eye-to-eye life with people walking the path of transformation. Isaiah 58:6-7
Innovative-Grit: We believe in obedience to Jesus when facing the facts of current realities, and we are still moving faith forward to serve the poor, our partners, and the community with His grace and truth. Luke 4:18-19