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Hope Rescue Mission Privacy Policy
Effective Date: 3/5/2026
Union Gospel Mission of Missoula, doing business as Hope Rescue Mission (“Hope Rescue Mission,” “HRM,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you interact with our website, programs, services, chat widget, forms, and communications.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you interact with our website, register for programs, volunteer, donate, or contact us.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Household information
- Emergency contact information
Program Assistance Information
When applying for services such as housing or utility assistance, we may collect additional information including:
- Income information
- Housing information
- Landlord contact details
- Household member information
- Documentation required for eligibility verification
In some cases, government reporting systems such as HMIS (Homeless Management Information System) may require additional information.
Volunteer and Employment Applications
When applying to volunteer or work with HRM, we may collect:
- Contact information
- Background check documentation
- Application responses
- References
Donation and Payment Information
If you make a donation or payment through our website, payment information is processed by secure third-party payment providers. HRM does not store full credit card or bank account information on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
This information helps us improve website functionality and user experience.
2. How We Use Your Information
We use collected information to:
- Provide services and assistance programs
- Process volunteer and employment applications
- Communicate with participants, donors, volunteers, and partners
- Process donations and payments
- Respond to inquiries
- Improve our website and services
- Maintain records required by grants, reporting requirements, and nonprofit compliance
- Send important notifications related to services, appointments, or program updates
- Send marketing and promotional communications when you have separately provided the required consent
- Record and manage communication consent, preferences, and opt-out requests
We only use personal information for legitimate organizational purposes and do not sell or rent personal data.
3. Information Sharing
Hope Rescue Mission does not sell, rent, or trade personal information.
We may share information only when necessary with:
- Service providers assisting with our programs
- Government agencies when required for program eligibility or reporting
- Payment processors for donations or payments
- Technology providers that support our systems
- Law enforcement when legally required
- Notwithstanding the disclosures described above, mobile phone numbers, SMS opt-in data, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
All vendors and partners are expected to maintain appropriate privacy and security protections.
4. Data Security
Hope Rescue Mission takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.
Security measures may include:
- Secure website encryption (SSL)
- Restricted staff access to sensitive information
- Secure third-party platforms for data management
- Staff training on confidentiality and privacy practices
While we take reasonable precautions, no system can guarantee absolute security.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember visitor preferences
You can control cookies through your browser settings.
6. SMS Communications and Text Messaging
Union Gospel Mission of Missoula, doing business as Hope Rescue Mission, offers transactional and optional marketing text message programs.
Information Collected for SMS Communications
When you interact with our website, forms, or chat widget, we may collect:
- Your mobile phone number
- Your name and other contact information
- The date, time, and source of your consent
- The messaging program for which you provided consent
- Records of messages sent and received
- Opt-in and opt-out activity
- Information you voluntarily provide through text messages or the chat widget
We may use this information to document consent, send requested communications, respond to inquiries, maintain messaging preferences, provide support, prevent misuse, and comply with applicable legal and telecommunications requirements.
Transactional Text Messages
With your consent, we may send transactional or service-related messages concerning:
- Appointments
- Program participation
- Applications or service requests
- Volunteer activities
- Donations
- Responses to inquiries
- Other interactions you have initiated with Hope Rescue Mission
Transactional consent is maintained separately from marketing consent.
Optional Marketing Text Messages
We send marketing or promotional text messages only when an individual separately and affirmatively provides express written consent, such as by voluntarily selecting the optional marketing consent checkbox in our website chat widget or another approved opt-in form.
Marketing messages may include organizational updates, event promotions, fundraising opportunities, donation campaigns, thrift store promotions, special offers, and other promotional communications.
Providing a mobile phone number does not, by itself, constitute consent to receive marketing messages. Marketing consent is optional, is not bundled with transactional consent, and is not a condition of making a donation, purchasing goods or services, receiving assistance, volunteering, or otherwise interacting with Hope Rescue Mission.
Message Frequency and Charges
Message frequency varies. Message and data rates may apply according to your mobile carrier and service plan.
Withdrawing Consent
You may withdraw your consent and opt out of SMS communications at any time by replying STOP to a text message. You may also communicate your request through another reasonable method that clearly indicates you no longer wish to receive text messages from us.
For assistance, reply HELP, call (406) 542-5240, or email info@hopemontana.org.
Mobile Information Sharing
Hope Rescue Mission does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that help us deliver and administer text messages, including messaging platforms, telecommunications carriers, customer relationship management providers, and technical service providers. These providers are authorized to use the information only as necessary to provide services to Hope Rescue Mission, maintain network security, prevent fraud, comply with carrier requirements, or comply with applicable law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing purposes.
Retention of SMS Records
We may retain SMS consent records, messaging history, and opt-out records for as long as reasonably necessary to operate our messaging programs, document compliance, resolve disputes, and satisfy legal or regulatory requirements.
7. Third-Party Services
Our website may use third-party services such as:
- Payment processors
- Email communication systems
- Customer relationship management systems
- Analytics tools
These services may collect or process data according to their own privacy policies.
Hope Rescue Mission only partners with vendors that provide reasonable security protections.
8. Children’s Privacy
Our website is not intended to collect personal information from children under the age of 13 without parental or guardian involvement.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to delete the information.
9. Your Rights and Choices
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Request deletion of certain information where legally permitted
- Opt out of communications
Requests can be submitted through our website contact form.
10. Updates to This Privacy Policy
Hope Rescue Mission may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or organizational practices.
When updates occur, the revised policy will be posted on this page with the updated effective date.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Hope Rescue Mission
info@hopemontana.org