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Hope Rescue Mission Privacy Policy
Effective Date: 3/5/2026
Hope Rescue Mission (“HRM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, programs, services, and communications.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you interact with our website, register for programs, volunteer, donate, or contact us.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Household information
- Emergency contact information
Program Assistance Information
When applying for services such as housing or utility assistance, we may collect additional information including:
- Income information
- Housing information
- Landlord contact details
- Household member information
- Documentation required for eligibility verification
In some cases, government reporting systems such as HMIS (Homeless Management Information System) may require additional information.
Volunteer and Employment Applications
When applying to volunteer or work with HRM, we may collect:
- Contact information
- Background check documentation
- Application responses
- References
Donation and Payment Information
If you make a donation or payment through our website, payment information is processed by secure third-party payment providers. HRM does not store full credit card or bank account information on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
This information helps us improve website functionality and user experience.
2. How We Use Your Information
We use collected information to:
- Provide services and assistance programs
- Process volunteer and employment applications
- Communicate with participants, donors, volunteers, and partners
- Process donations and payments
- Respond to inquiries
- Improve our website and services
- Maintain records required by grants, reporting requirements, and nonprofit compliance
- Send important notifications related to services, appointments, or program updates
We only use personal information for legitimate organizational purposes and do not sell or rent personal data.
3. Information Sharing
Hope Rescue Mission does not sell, rent, or trade personal information.
We may share information only when necessary with:
- Service providers assisting with our programs
- Government agencies when required for program eligibility or reporting
- Payment processors for donations or payments
- Technology providers that support our systems
- Law enforcement when legally required
All vendors and partners are expected to maintain appropriate privacy and security protections.
4. Data Security
Hope Rescue Mission takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.
Security measures may include:
- Secure website encryption (SSL)
- Restricted staff access to sensitive information
- Secure third-party platforms for data management
- Staff training on confidentiality and privacy practices
While we take reasonable precautions, no system can guarantee absolute security.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember visitor preferences
You can control cookies through your browser settings.
6. SMS Communications and Text Messaging
Hope Rescue Mission may offer SMS or text message communications to provide important updates and notifications related to our services.
These messages may include:
- Appointment reminders
- Program updates
- Application status notifications
- Volunteer scheduling updates
- Service-related communications
Consent to Receive SMS Messages
By providing your mobile phone number through our website forms, applications, or service registration, you consent to receive transactional SMS messages from Hope Rescue Mission.
Message Frequency
Message frequency may vary depending on program participation or communication needs.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you opt back in.
Help
For assistance, reply:
HELP
or contact us through our website.
SMS Data Sharing
Mobile phone numbers and SMS consent information will not be shared with third parties for marketing or promotional purposes.
7. Third-Party Services
Our website may use third-party services such as:
- Payment processors
- Email communication systems
- Customer relationship management systems
- Analytics tools
These services may collect or process data according to their own privacy policies.
Hope Rescue Mission only partners with vendors that provide reasonable security protections.
8. Children’s Privacy
Our website is not intended to collect personal information from children under the age of 13 without parental or guardian involvement.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to delete the information.
9. Your Rights and Choices
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Request deletion of certain information where legally permitted
- Opt out of communications
Requests can be submitted through our website contact form.
10. Updates to This Privacy Policy
Hope Rescue Mission may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or organizational practices.
When updates occur, the revised policy will be posted on this page with the updated effective date.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Hope Rescue Mission
info@hopemontana.org